Refund policy

At Furvana Hub, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide a valid proof of purchase or order number.

2. How to Initiate a Return

Do not send your purchase back to the manufacturer or return address on the original shipping label without contacting us first.

To start a return, please follow these steps:

  1. Contact our support team at support@furvanahub.store with your order number and reason for the return.
  2. Once your return request is reviewed and approved, our team will provide you with return instructions.
  3. Securely pack the item and ship it according to the instructions provided by our support team.

3. Return Address

For approved returns, we will provide the appropriate return instructions and return address.

Furvana Hub
Return Department
1226 E 20th St
Los Angeles, CA 90011
United States
Phone: +1 701-997-6600

Please contact us before sending any return to ensure that your return is properly authorized and directed to the correct location.

4. Return Shipping Fees & Restocking Fees

  • Damaged, Defective, or Wrong Items: If you receive a damaged, defective, or incorrect product, please contact us before returning the item. We will review the issue and provide an appropriate solution.
  • Customer Preference / Change of Mind: If you are returning an item because of a change of mind or personal preference, you may be responsible for the return shipping cost.
  • Restocking Fee: We do not charge a restocking fee on eligible returns.

5. Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if your item arrives damaged, defective, or if you receive the wrong product.

For damaged, defective, or incorrect items, please contact support@furvanahub.store and provide your order number and clear photos of the item and packaging so we can evaluate the issue and assist you.

6. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed to your original payment method within 7 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

7. Contact Us

If you have any questions regarding our return and refund process, please contact us:

Brand: Furvana Hub
Email: support@furvanahub.store
Phone: +1 701-997-6600
Address: 1226 E 20th St, Los Angeles, CA 90011, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time

We aim to respond to customer inquiries within 24 hours.